By accessing and using Dict•AI ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. Dict•AI is a voice transcription platform that provides AI-powered audio-to-text conversion and analysis services.
If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Dict•AI provides the following services:
- Audio file transcription using advanced speech-to-text technology
- AI-powered summarization and action point extraction
- Multi-speaker identification and diarization
- Transcription organization and categorization
- Various subscription plans with minute-based usage limits
3. User Accounts and Registration
To access certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Be at least 18 years of age or have parental consent
4. Subscription Plans and Payment
Dict•AI operates on a minute-based subscription model with the following tiers:
- FREE: 10 minutes per month
- BASIC: 60 minutes per month (R999)
- STANDARD: 90 minutes per month (R1500)
- PREMIUM: 250 minutes per month (R2500)
Payments are processed through Paystack. Subscriptions automatically renew monthly unless cancelled. Usage resets at the beginning of each billing cycle.
5. Usage Limits and Fair Use
Your usage is limited to the minutes included in your subscription plan:
- Minutes are calculated based on audio duration, not processing time
- Unused minutes do not roll over to the next billing period
- Additional minute bundles may be purchased if available
- File size limit: 25MB per audio file
- Supported formats: MP3, WAV, M4A, FLAC, OGG, AAC
6. Data Privacy and Security
We take your privacy seriously:
- Audio files are securely stored on AWS S3 with encryption
- Transcriptions are processed using ElevenLabs and Anthropic Claude APIs
- We do not sell, rent, or share your personal data with third parties
- You retain ownership of all content you upload
- You may delete your transcriptions at any time
- We retain your data for 1 year from your last activity
- Account deletion will permanently remove all associated data
For detailed information, please review our Privacy Policy.
You agree not to use the Service to:
- Upload content that is illegal, harmful, or violates others' rights
- Transcribe copyrighted material without proper authorization
- Process content containing hate speech, harassment, or discrimination
- Upload malware, viruses, or malicious code
- Attempt to reverse engineer or circumvent our systems
- Use automated tools to abuse the service
- Share your account credentials with others
The Dict•AI platform, including its code, design, and algorithms, is protected by intellectual property laws. You retain ownership of your uploaded content and generated transcriptions.
We grant you a limited, non-exclusive license to use the Service according to these terms.
9. Service Availability and Modifications
We strive to maintain high service availability but cannot guarantee 100% uptime. We reserve the right to:
- Perform maintenance that may temporarily interrupt service
- Modify or discontinue features with reasonable notice
- Update these terms with 30 days notice
- Suspend accounts that violate these terms
10. Cancellation and Refunds
You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period.
100% Satisfaction Guarantee: If you're not completely satisfied with our service, we'll refund your unused transcription minutes at any point during your subscription. Simply contact our support team with your refund request.
Refunds are processed back to your original payment method within 5-10 business days.
11. Limitation of Liability
Dict•AI provides the service "as is" without warranties. We are not liable for:
- Transcription accuracy or completeness
- Data loss due to technical failures
- Third-party service interruptions (ElevenLabs, Anthropic)
- Indirect, consequential, or punitive damages
Our total liability is limited to the amount paid for the service in the last 12 months.
These terms are governed by South African law. Any disputes will be resolved in the courts of Cape Town, Western Cape, South Africa.
For questions about these terms or the service, contact us at:
- Email: hello@dictai.ting
- Address: 314 University Drive, Pinelands, Cape Town, Western Cape