Dict•AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice transcription platform.
By using Dict•AI, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We collect the following personal information when you register and use our service:
- Name (first and last name)
- Email address
- Payment information (processed securely through Paystack)
- Account preferences and settings
- Subscription tier and usage data
Audio and Transcription Data
- Audio files you upload for transcription
- Generated transcriptions and text content
- AI-generated summaries and action points
- Speaker identification and diarization data
- File metadata (filename, size, format, upload timestamp)
Technical Information
- IP address and location data
- Browser type and version
- Device information and operating system
- Usage patterns and feature interactions
- Log data and error reports
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Process your audio files for transcription
- Generate AI-powered summaries and action points
- Provide multi-speaker identification and diarization
- Organize and categorize your transcriptions
- Manage your account and subscription
Business Operations
- Process payments and manage subscriptions
- Send service-related communications
- Provide customer support
- Monitor usage for billing purposes
- Improve our services and develop new features
Legal and Security
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our Terms of Service
- Resolve disputes and troubleshoot issues
We use the following third-party services to provide our platform:
ElevenLabs
Audio files are processed through ElevenLabs' speech-to-text API for transcription and speaker diarization. Your audio data is transmitted securely and processed according to ElevenLabs' privacy policy.
Anthropic Claude
Transcription text is processed through Anthropic's Claude API to generate summaries, action points, and paragraph formatting. Only the text content (not audio) is shared with Anthropic.
Amazon Web Services (AWS)
Audio files and transcriptions are securely stored on AWS S3 with encryption at rest and in transit. AWS provides enterprise-grade security and compliance.
Paystack
Payment processing is handled by Paystack. We do not store your complete credit card information. Paystack maintains PCI DSS compliance for secure payment processing.
We implement comprehensive security measures to protect your data:
- Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256
- Access Controls: Strict access controls limit who can access your data
- Secure Infrastructure: We use enterprise-grade cloud infrastructure with 99.9% uptime
- Regular Audits: Security practices are regularly reviewed and updated
- Secure Authentication: Multi-factor authentication and secure session management
- Data Isolation: Your data is logically separated from other users
6. Data Retention and Deletion
We retain your data according to the following schedule:
Active Accounts
- Audio files and transcriptions: Retained while your account is active
- Account information: Maintained for the duration of your subscription
- Usage data: Kept for billing and service improvement purposes
Data Retention Period
- After account closure or inactivity: 1 year
- Payment records: 7 years (for tax and legal compliance)
- Log data: 90 days for troubleshooting purposes
Your Deletion Rights
- Delete individual transcriptions at any time
- Request complete account deletion
- Export your data before deletion
- Permanent deletion cannot be reversed
You have the following rights regarding your personal data:
Access and Control
- Access: View all data we have about you
- Rectification: Correct inaccurate personal information
- Deletion: Request deletion of your personal data
- Portability: Export your transcriptions and data
- Restriction: Limit how we process your data
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: hello@dictai.ting
- Subject line: "Privacy Rights Request"
We will respond to your request within 30 days.
8. International Data Transfers
While Dict•AI is based in South Africa, some of our third-party services (AWS, ElevenLabs, Anthropic) may process data in other countries. We ensure that:
- All international transfers comply with applicable data protection laws
- Appropriate safeguards are in place to protect your data
- Third-party processors maintain equivalent security standards
- Data is only transferred for legitimate business purposes
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences and settings
- Analyze usage patterns to improve our service
- Provide security features
You can control cookies through your browser settings. Disabling cookies may affect some features of our service.
Our service is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will promptly delete it.
Users under 18 may use our service only with parental consent and supervision.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will:
- Notify users of material changes via email
- Post the updated policy on our website
- Update the "Last updated" date at the top
- Provide 30 days notice for significant changes
Continued use of our service after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: hello@dictai.ting
- Subject: Privacy Policy Inquiry
- Address: 314 University Drive, Pinelands, Cape Town, Western Cape
We are committed to resolving any privacy concerns promptly and transparently.